The Value of Human Pt 2

This weekend Steven Bartlett (Diary of a CEO) posted about the latest Anthropic research looking at what AI is being used for in professional settings. His reflections suggested that AI might be the first technology that actually makes us more human. I'd agree and go one step further.

I've been writing about this for the past few weeks from a different angle. Not from a technology perspective but from a business performance one and the conclusion is the same. The rise of AI isn't a reason to become less human; it's a strong argument for understanding what the human operating system is actually worth.

Not the value of human life. Not human values or well-being as a benefit. The 'value of human' as a genuine commercial driver. What the human system generates when it's healthy and intentionally designed.

At the heart of that is emotional intelligence. Not as a soft skill. As a core business asset. The capacity to build trust, lead through complexity, perform under pressure and create the kind of culture that holds an organisation together when everything around it is changing fast.

AI may be able to process, analyse and generate but it cannot feel, sense or connect. That capacity, deliberately developed and integrated into how a business operates, is where the real 'value of human' lives. The businesses that will win aren't just the ones that adopt AI fastest. They're the ones that invest in human emotional intelligence with the same rigour.

That's not soft. That's strategy.